MyEclipseBugs.

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MyEclipseBugs.

I followed up my "not impressed with MyEclipse" post by posting some of the problems I encountered to the MyEclipse "private messages" support forum. That was yesterday. I didn't get a response, so today I posted each of my issues in the Bug Reports and Fixes forum (see below). The MyEclipse site is very slow and I haven't been able to muster the patience to figure out if there is a separate forum for paying customers (like me).

Dave Johnson in Java 08:39AM Oct 29, 2003 Comments [7]
Tags: Java

Comments:

I just read through your forum posts and responded. I expect most of your issues will be addressed by a service patch to be released early next week except for the web project structure flexibility which is scheduled to be available in the Nov release. Regarding the MyEclipse site being slow we typically have 100+ simultaneous users with many downloading (e.g., 100+G/mo). We have beefed up our site hardware and optimized services but the dynamic nature of the site load is a challenge that we are constantly working to improve. I appreciate your feedback. Michael - MyEclipse Support Guy

Posted by Michael on October 29, 2003 at 07:01 PM EST #

The mandatory directory structure is a real pain in the butt. I stick with MyEclipse anyway, but when I started using it and found that I had to restructure all of my web apps I was displeased.

Posted by Rafe on October 29, 2003 at 07:26 PM EST #

The directory structure and TLD/URI issues are showstoppers for me. I won't be able to use MyEclipse for real work until these issues are fixed. <p /> I am happy to learn that the MyEclipse guys are working on these issues and fixes are coming in the near future.

Posted by Dave Johnson on October 29, 2003 at 07:50 PM EST #

Dear Dave, We appreciate your evaluation of MyEclipse and value our customersâ input. You should be happy to know that a maintenance release will be available shortly to take care of the majority of the issues you raised. The balance will part of our major release in November. How about that for customer service? As for support response, we make it a point to respond to our customers within 24 hours. In many cases much sooner. Our online support is free to all MyEclipse users. Paying customer have access to it for 12 months; and 30 days for trial users. I invite you to take advantage of it. Your input and that of 20K others like you will surely help us provide a competitive product everyone can afford to use. We have great plans for the balance of the year that will surely please the most discriminating users. Check out our road map as a reflection of our commitment to provide rapid monthly releases, enhancing and growing the workbench with every consecutive release. Best of all, it is only $29.95 - kind of hard to believe :-) Maher Masri President - Genuitec L.L.C

Posted by Maher Masri on October 29, 2003 at 08:24 PM EST #

Thanks Maher and Michael. I'm looking forward to trying out the November release is out and I'll post my experiences here. You are correct, $29.95 is an awesome price and your feature list and roadmap is very impressive.

Posted by Dave Johnson on October 29, 2003 at 10:46 PM EST #

The issues identified in this Blog have all been resolved in the latest release of MyEclipse 2.6.4 and 3.6.4

Stay tuned for the November release to include Struts support and enhanced XML features. www.myeclipseide.com

Posted by Unknown on November 08, 2003 at 12:55 PM EST #

lum

Posted by lum on December 11, 2003 at 09:03 AM EST #

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