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Blogs as disintermediation.

Comments[0] by Dave in Blogging
James Robertson: How hard was it in the past to get ahold of the product manager for something at an outfit as big as MS? Now look at it - straightforward access, including contact information. That's huge. It used to be that you had to go to a trade show (and swim through huge crowds) or be an important customer and get ad hoc access. Now anyone with a browser or news aggregator can get far more details.


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